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For Immediate Release
April 22, 2010

Contact:
Jim Cole, Corporate Communications, Bank of the West
(415) 399-8268
E-mail: jim.cole@bankofthewest.com

Web Site: https://www.bankofthewest.com/

Bank of the West Ranks Highest in Regional Customer Satisfaction in California Three Years in a Row

Commitment to California, focus on relationship banking enable Bank of the West to distinguish itself yet again in J.D. Power and Associates study of retail bank customers

SAN FRANCISCO (April 22, 2010) - Bank of the West ranked highest in customer satisfaction among retail banks in California by J.D. Power and Associates – the third year in a row that Bank of the West has received this award in the region.

Bank of the West garnered the highest ranking customer satisfaction score of 782, which was 43 index points above the industry average of 739 in California.

"Receiving the highest ranking in our region from J.D. Power and Associates for the third year in a row is a demonstration of our employees’ unwavering commitment to service. We are very pleased that our customers value our kind of relationship banking," said Michael Shepherd, Chairman and CEO of Bank of the West. “We’ve been serving Californians for over 135 years and we are honored by their business and their recommendations of Bank of the West to their neighbors.”

The survey asked customers to rate their banks in six categories: account activities, account information, facility, fees, problem resolution, and product offerings. This comprehensive view into customer attitudes and the high ratings given to Bank of the West, underscore our customers’ appreciation for a bank that provides sincere, personalized service. Customers gave Bank of the West particularly high marks on account activities, account information and fees.

“All of our employees, whether in our branches or in the back office, do a fantastic job of taking care of our customers every day. We know people value the high-quality, personal service they receive at Bank of the West, and that is reflected in our strong growth in households and core deposits,” said Andy Harmening, Senior Executive Vice President, Regional Banking Group. "Dedication to outstanding customer service does not ebb and flow with economic cycles. Ranking highest in customer satisfaction three years in a row is a demonstration of our strong commitment to our customers.”

The rankings, published Thursday (April 22) by J.D. Power and Associates of Westlake, Calif., reflect the results of surveys conducted with more than 47,673 banking customers nationally. Now in its fifth year, the study finds that overall satisfaction of retail banking customers averages 748 on 1,000-point scale in 2010 - a slight decrease from 749 in 2009. Additional information about the study and its methodology can be found at http://businesscenter.jdpower.com/news/pressrelease.aspx?ID=2010068.

About Bank of the West
Based in San Francisco, $60 billion-asset Bank of the West (www.bankofthewest.com) offers a full range of business, corporate, personal, trust and international banking services. The Bank operates more than 700 branch locations and commercial banking offices in 19 Western and Midwestern states. In 2010 Bank of the West was ranked highest in customer satisfaction among retail banks in California by J.D. Power and Associates. In 2009 and 2008, Bank of the West was ranked the highest in customer satisfaction among retail banks in the West by J.D. Power and Associates. Bank of the West's holding company, BancWest Corporation, is a subsidiary of BNP Paribas, among the six strongest banks in the world, according to Standard & Poor’s.

About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a global marketing information services company operating in key business sectors including market research, forecasting, performance improvement, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. For more information on car reviews and ratings, car insurance, health insurance, cell phone ratings, and more, please visit JDPower.com. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.

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